This may be caused by several reasons, including to cache, firewall, antivirus and windows defender interference.


If BarterDEX taking Longtime to load, Let say more than 10 Mins, It might be an issue, To troubleshoot further follow below steps.

Steps to follow :

Windows:

  •     Close BarterDEX app;
  •     Go to %appdata% folder of BarterDEX, delete cache folder; 
  •     Try to Load BarterDEX app again.
  •      If you still face issue, move BarterDEX User data folder to Backup and Delete the BarterDEX folder and Relaunch BarterDEX.


Mac: 

  • Close BarterDEX app;
  • Go to Application → Utilities → Activity Monitor;
  • Check if there are any processes related to BarterDEX remaining (BarterDEX, BarterDEX helper, marketmaker);
  • Quit the remaining process ("Force to quit" button at the top-left corner of the window).



If BarterDEX is unable to add coin, it could be related to issues with the old configuration cache.

Steps to follow :

  • Close BarterDEX
  • Go to %appdata% folder of BarterDEX, delete coins.json file

  • Relaunch BarterDEX app


Windows: C:/Users/<username>/AppData/Roaming/BarterDEX
Linux: /home/<Username>/.BarterDEX
MacOS: ~/Library/Application \Support/BarterDEX